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FAQ’s

StorageBlue - Frequently Asked Questions(FAQ's)

Online Storage FAQ

How do i update my credit card information listed on My Account?

You can update your credit card information anytime by logging in to your online account. If you need to update our records (i.e. A new address or phone number) you can do that in person, over the phone, or by emailing your facility. If you choose to send an email of your updated information please be clear about what needs to be changed and provide us with the name on the account, facility location and unit number.

Am I able to cancel my protection plan online?

No, you’ll need to contact your local storage facility to cancel your protection plan. This is not something you can do online from your account.

How much is the protection plan through StorageBlue?

The Royal Blue protection program is $12 a month and will cover up to 1,000 in loss or damages. You are not required to take our protection plan. You may use your homeowners or renters protection plan as long as you can provide your Storage Adviser with proper documentation as proof of coverage. If you choose to go without protection plan we are NOT RESPONSIBLE for ANYTHING that happens to your belongings during your stay at StorageBlue.

How do I cancel my reservation?

You can cancel your reservation by contacting the facility where your unit is reserved. Make sure to check for office hours in order to reach a Storage Adviser who can work with you to cancel your reservation.

Can I print an invoice or receipt online?

Yes, you can print your invoice or receipt online if you an online account set up. You’ll need to log in to the My Account section – on the left-hand side click on the link “Payment History” to see your last five payments. For additional receipts, you’ll need to contact your Storage Advisor.

Why can't I access the My Account section outside of the U.S?

Due to security concerns, we have restricted our website from some countries outside of the U.S. We apologize for any inconvenience. We do offer payment over the phone by calling (201) 386-8025, or via AutoPay.

Your Storage Adviser can also help you set up AutoPay.

What should i do if I am having difficulties signing into the website?

First, make sure you have selected the correct facility where your rental unit is located. The facility you select must match your email and password on file to sign in. Another possibility is that your computer may not be accepting the cookies. Make sure that your browser allows cookies (i.e., that cookies are turned on).
Sometimes, the login page will not display correctly if your browser isn’t set for Western text encoding. In most browsers, you can manually change the text encoding style by clicking on the “View” menu and selecting “Encoding” or “Text Encoding”, followed by “Default” or “Automatic”. If this doesn’t solve the problem, select either “UTF-8” or Western text encoding.

A final suggestion is to upgrade your browser to the latest version. If none of these changes help you login to the website, please contact us at garfield@storageblue.com or by calling (201)-386-8025.

How do I set up automatic payments (AutoPay) for my account?

You can set up automatic payments at any time by completing an AutoPay form at your facility or by following these instructions to set it up through your online account:

Sign In to your account by clicking the “Pay My Bill” button on in the top right hand corner.

Click on the tab labeled “Make a Payment.”

Fill out all of the payment information.  Check the box and confirm the payment.

Do you offer an e-bill or payment reminder service?

We do offer a payment reminder service! Just make sure there is an email associated with your account and you will receive a payment reminder email five days prior to your due date.

Move In FAQ

Can I pay my bills online?

Yes, paying your bill online is available through the “Pay My Bill” button on the top right hand corner. You can make one time online payments or set up Auto-Pay.

Do you accept credit cards?

We accept several major credit cards, including MasterCard®, Visa®, Discover®, or American Express®

Do you offer rental or move-in trucks?

We have a partnership with U-Haul who specializes in moving trucks. They offer a variety of trucks and vans for your moving needs. To reserve a U-Haul truck call any of our StorageBlue locations.  We also offer a free truck & driver with a new move-in (based on availability).

Do you have moving carts available?

All StorageBlue facilities maintain an inventory of “push carts” that may be used free of charge. If you find yourself renting an inside unit and need a push cart to transport your belongings, please let the Storage Adviser know.

Do I get a lock when I rent a unit?

You can purchase a new lock at your local StorageBlue facility. We offer a variety of sizes and types of locks and recommend purchasing a disc lock to ensure the highest level of security. Combination locks are not permitted because they can easily be broken.

Can I buy boxes and other packing products from StorageBlue?

All StorageBlue facilities offer a wide variety of boxes and packing supplies that are available for purchase. Supplies could include: Multi-sized boxes, bubble wrap, packing styrofoam pieces, packing wrap, locks, markers, tap, mattress covers and furniture covers. We also have U-Haul dollies and moving blanks available for RENT.

What size units are available and how do I pick my size?

We offer a wide range of sizes to accommodate your needs. Sizes range from a 5x4x4 locker to a 18 1/2×21 extra large unit. Sizes subject to availability. Determining the right size is easy with the help of our Storage Advisers who are trained to assist you in this process. To determine the sizes available at a location near you, simply click on that location, scroll down and you’ll see the units that are available. To better visualize what is the best size unit for your needs, visit our Storage Tips page on our website at https://www.storageblue.com/storage-tips/

How far in advance can I book a reservation?

We give you the flexibility to book a reservation up to 30 days in advance to help you plan ahead. A unit can be reserved for free, up to 5 days.

What are the payment terms?

StorageBlue strives to make your storage experience as convenient as possible, including paying your bill. Monthly payments can be made in-store, online, by phone at 201-386-8025, or by mailing in a check. In-store payments can be made with cash, check or credit card. We can help you set-up automatic payments each month from either your credit card or checking account. To pay your bill online simply click the “Pay My Bill” button in the top right hand corner. When making a payment you’ll also have the option to set up “AutoPay.” There are no hidden fees attached to monthly payments, unless that payment is 7 days past due, an automatic $20 late fee will be applied.

General FAQ

What are the Access Hours?

Access hours are from the time the facility opens until 15 minutes before closing. 

Below is a breakdown of all Facility Hours:

Jersey City

MONDAY – SATURDAY
8AM – 8PM
SUNDAY
10AM – 6PM
190 Baldwin Ave.
201-386-1177

Hoboken

MONDAY – SATURDAY
9AM – 7PM
SUNDAY
10AM – 6PM
315 Coles St.
201-222-6611

Union City

MONDAY – SATURDAY
8AM – 8PM
SUNDAY
10AM – 6PM
3322 Hudson Ave,
201-617-7700

Newark

MONDAY – SATURDAY
8AM – 8PM
SUNDAY
10AM – 6PM
200 Mt. Pleasant Ave.
973-484-9000

Garfield

MONDAY – SATURDAY
9AM – 7PM
SUNDAY
10AM – 6PM
170 River Dr.
201-727-8300

What is a locker unit?

The locker unit is a small unit that measures between 5×4 to 5×7

Do you have electrical outlets in your units?

Our units do not typically have access to electrical power.

Can I change my storage unit to a different size after I have already moved in?

Yes, depending on the units that we have available. Speak to a Storage Adviser to help you with the transfer process. A $25 transfer fee will apply.

What should I do if I forgot or lost the key to my lock?

Speak to the Storage Adviser on duty and our maintenance department will assist with cutting your lock. Our cut lock fee is $25 and you’ll need to replace the lock.

What is the difference between an indoor and outdoor unit?

An outdoor unit is a drive-up unit, located in the parking lot, which gives you the ability to load your belongings directly from a vehicle or truck. Outdoor units can be subject to extreme weather conditions, so pack accordingly. An inside unit is within the building and will require you to go inside to access your unit which may be on the first floor or may require you to use an elevator to go to another floor in the facility.

Do you offer RV/Boat/Car/Motorcycle parking?

StorageBlue offers parking for RVs, boats, cars and motorcycles in select locations which include:

  • Union City Facility, located at 3322 Hudson Ave, Union City, New Jersey.

What is a roll up door?

Roll-up doors are the most common door in self storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.

What does storage adviser mean?

A Storage Adviser is our version of a customer service representative. They are there to help you throughout the reservation, move-in, and vacancy process. They can assist you in paying your bill, renting a U-Haul truck, or with any other question, comments, or concerns you may have.

What is a drive-up unit

A drive-up unit is an outside unit that gives you the ability to load your belongings directly from a vehicle or truck. We only have drive-up units at our Jersey City (190 Baldwin Ave. Jersey City, NJ) and our Hoboken (315 Coles St. Jersey City, NJ) locations.

How do I setup an online account?

To set up an online account first you must reserve a unit. Go to the “Find a Unit” button in the top right hand corner, then select your desired location and the size you are looking for. Simply fill out the required information and set up a password. No credit card information is needed to reserve a unit. If you are an existing tenant and want to set up an online account call 201-386-1177.